Warranty & Returns

Terms and Conditions

In the event that you are not satisfied with any purchase from xeolifestyle.com, you may return unused goods, along with all original packaging and any labels within 14 days of receipt for a full refund. Return shipping costs can only be refunded where we have sent the wrong goods in error. We recommend that you use a reputable courier or postal service. We cannot accept responsibility until we have signed for receipt of the goods. When we receive the goods back, after inspection, we will process a refund onto the card used to make the original order.
Please Note: All shortages, damages or discrepancies in your shipment must be reported within 14 days of receipt.

Faulty goods

If an item is delivered faulty or becomes faulty through normal use then the following action needs to be taken: Only for purchases under 14 days old, we will exchange the faulty item at our expense. Please e-mail sales@xeolifestyle.com with your order number and daytime contact number so we can arrange an exchange delivery. Please retain any proof of posting, receipt or tracking number for any item returned as we cannot accept responsibility until we have signed for receipt of the goods.

Please, look at the return form for information. Click here to print the return form.